At Rudua Luxury, we are committed to delivering your orders in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms related to the shipment of products purchased on our website, [www.rudualuxury.com].


1. Order Processing Time

  • Orders are processed within 7 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • In case of delays due to high order volume or unforeseen circumstances, we will notify you via email.


2. Shipping Methods and Estimated Delivery Time

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 7 business days.

  • Express Shipping: Estimated delivery within 4 business days.

  • International Shipping: Delivery times vary by destination and typically range from 7 to 15 business days.


3. Shipping Fees

  • Shipping charges are calculated at checkout based on your order value and delivery location.

  • Free shipping is available for orders within India.

  • For international orders, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.


4. Tracking Your Order

  • Once your order is shipped, you will receive an email with tracking information.

  • You can track your package using the tracking number on the logistics partner’s website.


5. Delivery Conditions

  • Orders will be delivered to the shipping address provided during checkout. Please ensure that your address details are accurate.

  • If a delivery cannot be completed due to an incorrect address or repeated failed delivery attempts, the package may be returned to us. In such cases, re-shipping charges may apply.


6. Delays and External Factors

  • Rudua Luxury is not responsible for delays caused by external factors, including weather conditions, customs processes, strikes, or courier disruptions.

  • In the event of significant delays, we will notify you and strive to find the best possible solution.


7. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 6 days of receipt and include photos of the damaged packaging and products.

  • If your shipment is lost in transit, please reach out to our customer support team for assistance.


8. International Shipping Policy

  • We offer international shipping to select countries.

  • Customers are responsible for any customs duties, taxes, or import-related fees incurred during international delivery.


9. Contact Us

For any shipping or delivery-related questions, please contact us at:
Email: [info@rudualuxury.com]

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