At Rudua Luxury, we are committed to delivering your orders in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms related to the shipment of products purchased on our website, [www.rudualuxury.com].
1. Order Processing Time
Orders are processed within 7 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
In case of delays due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods and Estimated Delivery Time
We offer the following shipping options:
Standard Shipping: Estimated delivery within 7 business days.
Express Shipping: Estimated delivery within 4 business days.
International Shipping: Delivery times vary by destination and typically range from 7 to 15 business days.
3. Shipping Fees
Shipping charges are calculated at checkout based on your order value and delivery location.
Free shipping is available for orders within India.
For international orders, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.
4. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information.
You can track your package using the tracking number on the logistics partner’s website.
5. Delivery Conditions
Orders will be delivered to the shipping address provided during checkout. Please ensure that your address details are accurate.
If a delivery cannot be completed due to an incorrect address or repeated failed delivery attempts, the package may be returned to us. In such cases, re-shipping charges may apply.
6. Delays and External Factors
Rudua Luxury is not responsible for delays caused by external factors, including weather conditions, customs processes, strikes, or courier disruptions.
In the event of significant delays, we will notify you and strive to find the best possible solution.
7. Damaged or Lost Shipments
If your order arrives damaged, please contact us within 6 days of receipt and include photos of the damaged packaging and products.
If your shipment is lost in transit, please reach out to our customer support team for assistance.
8. International Shipping Policy
We offer international shipping to select countries.
Customers are responsible for any customs duties, taxes, or import-related fees incurred during international delivery.
9. Contact Us
For any shipping or delivery-related questions, please contact us at:
Email: [info@rudualuxury.com]